Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|I received the wrong product.|
|If you received the wrong product, please email us for assistance and we will get you the correct product.
|What is your return policy?|
|If you need to return an item for any reason within 30 days of your order shipping, you can return it to us with a copy of your order and a note on it telling us that you are returning it for a refund or an exchange. You do not need a return authorization to do this. If it is beyond 30 days from the time your order shipped, then you will need to email us to ask about returning to explain what the issue is.
|When will my order ship?|
|When we ship your order, you will receive a shipped confirmation email with tracking number. Also, after placing your order and using a username and password to create an account, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. Tracking numbers will be posted on the order. Spring of 2020 shipping lead times have increased to 7-10 days due to an extremely high order volume. We are working to increase inventory and implementing new shipping procedures to reduce our average shipping time. Thank you for your continued business, support and patience during this time.